Shipping and Delivery Policy
Effective Date: 9 June 2023Thank you for choosing The Cyber Nugget (Pty) Ltd for your online shopping needs. Please read our Shipping and Delivery Policy to understand the terms and conditions associated with the shipment of your order.
Shipping Method: 1.1 We utilize Pudo to Pudo Locker services for shipping within South Africa only. 1.2 Delivery is available nationwide.Delivery Timeframe: 2.1 After the payment has been cleared in our account, please allow between 3 to 6 working days for delivery. 2.2 Delivery times are estimates and may be subject to unforeseen circumstances such as public holidays, customs clearance, or other events beyond our control.Order Processing: 3.1 Orders are processed promptly upon receipt of payment. 3.2 You will receive an order confirmation email with details of your purchase and the expected delivery timeframe.Delivery Charges: 4.1 Shipping fees will be calculated at the checkout based on the delivery address and the weight of the items in your order.Delivery Address: 5.1 Please ensure that the delivery address provided during the checkout process is accurate and complete. 5.2 We are not responsible for orders delivered to incorrect addresses provided by the customer.Pudo Locker Collection: 6.1 Once your order is ready for collection at the designated Pudo Locker, you will receive a notification with the necessary collection details. 6.2 Please collect your order promptly within the specified timeframe to avoid any inconvenience.Order Tracking: 7.1 You will receive a tracking number with your order confirmation, allowing you to monitor the status of your delivery through the Pudo website or app.Contact Information: 8.1 For any inquiries related to shipping and delivery, please contact our customer service team at: – Email: sales@cybernt.co.za – Phone: 044 873 4335Delays and Issues: 9.1 In the event of any delays or issues with your delivery, please contact us immediately so that we can assist in resolving the matter.Change of Delivery Address: 10.1 If you need to change the delivery address after placing your order, please contact our customer service team as soon as possible.
Thank you for choosing The Cyber Nugget (Pty) Ltd. We appreciate your business!